If you are a customer, please visit our website
Frequently Asked Questions
You can order e-bikes and batteries. We will be adding some Parts in the future.
FIrst you need to log into your account. You can add items to the Cart and proceed to Check Out to verify your order. Upon receiving your pre-order we will verify based on product availability and your credit status if we can proceed with order fulfillment.
When your order is verified and accepted you will be invoiced with Net 30-day payment terms.
You can order any time during the Repeat season for immediate product delivery. During the Booking Period in August and September you will be able to build your Booking for next season.
Once you have placed an order through our Cart you can only modify it by contacting us as support@velec.ca. You can add items by creating a new order through the Cart and CheckOut process.