Orders and Shipping Conditions

These Terms are an integral part of the Website Terms of Use that apply generally to the use of our Site. You should also carefully review our Privacy Policy before placing an order for Products through this Site (see Section 7).

  1. Order Acceptance and Cancellation.

You agree that your order is an offer to buy, under these Terms, all Products listed in your order. All orders must be accepted by us or we will not be obligated to sell the Products to you. We may choose not to accept any orders in our sole discretion. After having received your order, we will send you a confirmation email with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between Velec USA and you will not take place unless and until you have received your order confirmation email. You have the option to cancel your order at any time within 48 hours of placing the order, as we aim to process orders within that time period, by contacting our Customer Service Department at support@velecebike.com. If your order has already been shipped, we will not be able to cancel shipment and you will be responsible for the Product(s).

  1. Prices and Payment Terms.
    • All prices posted on this Site are subject to change without notice. The price charged for a Product will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after the time of the increase. Posted prices do not include taxes or charges for shipping and handling. All applicable taxes and charges will be added to your merchandise total and will be itemized in your shopping cart and in your order confirmation email. We are not responsible for pricing, typographical, or other errors in any offer by us and we reserve the right to cancel any orders arising from such errors.
    • Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us at the time of your order before our acceptance of an order. Velec USA’s Site is powered by Shopify and all payments made by you to Velec USA Inc. are processed through Shopify’s payment portal. When you provide payment information on this Website, it will be submitted through Shopify’s payment portal. We accept all approved Shopify payment methods [Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards, Apple Pay, Google Pay and PayPal] for all purchases. You represent and warrant that (i) the account and credit card information you supply to us are true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.
  2. Shipments; Delivery; Title and Risk of Loss.
    • Velec USA ships its Products to addresses in the following states of the United States of America: Connecticut, Delaware, Florida, Georgia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Rhode Island, South Carolina, Vermont, and Virginia.
    • Please check the individual Product page for specific delivery options. You will pay all shipping and handling charges specified during the ordering process.
    • We ship our Products via USPS, Fedex, UPS or independent carriers from our warehouse within 3 business days of our receipt and approval of your order and payment unless otherwise noted on the Product’s page. Please note that Velec USA Inc may need to send multiple shipments but will attempt to ship your order in a single shipment whenever possible, depending on the weight and dimensions of the items you ordered. Check out the item’s product page for the most up-to-date information. Delivery times may vary depending on where you live. We do not offer expedited shipping at this time.
    • Special circumstances such as a high volume of orders, new product releases, or restock days may lead to longer shipping times. If this is the case, we will note it on the product page and send a follow-up reminder via email.
    • Delivery confirmation requires the recipient or a responsible party to sign for a parcel at time of delivery. Velec USA’s shipping carrier will not drop off your package until a signature is secured.
    • Title and risk of loss pass to you upon our transfer of the Product(s) to the carrier. Please note we are not responsible for any damaged, lost, or stolen items due to the shipping carrier. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
    • If for any reason Velec USA. has not received the full payment for the Products bought through the Site prior to their delivery, said Products will remain Velec USA’s property until such time as payment is received in full. Velec USA Inc. reserves the right (subject to applicable law) to terminate your right to use the Products if payment is not made when due, or if Shopify declines payment or requires Velec USA to return any payment made for the Products, for any reason.
  3. Return and Refund Eligibility.

Velec USA adheres to rigorous quality standards and wants you to have a positive customer experience. We invite you to read the following return policy carefully. Please note that all returns pursuant to this Section 4 are subject to our Preauthorization Policy as set forth in Section 5 of these Terms.

 

  • Eligibility for Returns. It is your responsibility to make sure that the Products you wish to return are eligible for such return. To determine whether your Products are eligible for return, please refer to the Terms contained herein, and either contact a member of our customer support department or visit our website at htps://velecEbike.com/support/help-center.
  • Returns of New and Unused Products Within 14 Days of Receipt. Velec USA allows you to return any Products in new and unused condition with a maximum of 10 miles on the odometer and in its original packaging within 14 days of receipt with no restocking fee, less shipping charges. Please note that shipping charges are the responsibility of the recipient for all returns. Following the reception of any Products in new and unused condition in its original condition, a refund will be issued using the same method of payment originally used for the purchase. Please contact a member of our customer support department to initiate your return. Velec USA will notify you at the email address on file when your return is processed.
  • Returns of New and Unused Items from the 15th to the 30th day Following Receipt of the Products. If you wish to return Products that are in new and unused condition in their original packaging outside of the 14-day window, you must first contact our customer support department to determine whether you are illegible or not for such return. Any new and unused items returned between the 15th and 30th day following receipt of the Product are subject to the return shipping charges and a restocking fee in the amount of thirty percent (30%) of the purchase price. Items must be free of any damage. Product must have less than ten (10) miles on the odometer to be eligible for return. No returns or refunds will be allowed after the 30th day following receipt of the Products.
  • Non-Returnable and Non-Refundable Products. Sale Products, clearance Products, Products bought using a gift card, shall not be entirely refunded, the portion of the Product paid by a gift card shall not be refunded, however the remaining portion of the purchase price, provide it exceeds the gift card amount, shall be refundable, the entirety subject to all other terms of the return policy stated herein.
  • Refunds When a Discount Code Was Applied. If you applied a discount code on an order you wish to return, you will be refunded at the value of the purchase price after the discount was applied to the Products ordered. The discount code will not be reissued.
  • Return Shipping Costs. You will be responsible for paying for your own shipping costs for returning your Products. Shipping costs are non-refundable, and we recommend using a trackable shipping service. Please note that we cannot guarantee that we will receive the Products you are attempting to return and that it is your responsibility to ensure that we do. Furthermore, we are not responsible for any loss or damage which occurs during shipping.
  1. Preauthorization Policy.

In order to return any Products or request a replacement for any damaged or missing Products, a preauthorization from us is required. You must contact Customer Support by email at support@velecebike.com to obtain a Return Merchandise Authorization (“RMA”) number before shipping your Product(s) back to us. No returns of any type will be accepted without an RMA number. We are not responsible for shipping fees on authorized returns. All shipping costs incurred will be your sole responsibility. You shall bear the risk of loss during all return shipments until such returned Products are delivered to us. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

Please note that refunds will be made after the Products are received, inspected, and approved for refund by Velec USA.

Refunds are processed within approximately three (3) business days of our receipt of the returned Product(s). Your refund will be credited back to the same payment method used to make the original purchase on the Site. Please note that bank processing times may vary and are not under our control. Please contact your bank for their policies and processing times for refunds.

We reserve the right to refuse the refund on a return if the bicycle is damaged contrary to the statements of the customer at time of contacting customer support, or which does not conform to the customers’ statement and/or does not conform to Velec USA’s return policy.